Refund and Returns Policy
Return and Refund Policy – Xiaomi Store Superior
1. Returns
We want you to be completely satisfied with your purchase from Xiaomi Store Superior. If you are not satisfied with your order, you may request a return under the following conditions:
- The return request must be made within 7 days from the delivery date.
- The item must be in its original condition, unused, and in its original packaging, with all accessories, manuals, and tags intact.
- Products that are damaged, used, or missing parts may not be eligible for a return.
- Certain items such as software, digital downloads, and hygiene-related products (e.g., earbuds) are non-returnable unless they are defective.
2. How to Request a Return
To initiate a return, please contact our support team at [your email] or call [your phone number] with:
- Your order number
- A reason for the return
- Photos or videos (if the item is damaged or defective)
Once we review your request, we will provide return instructions. The buyer is responsible for return shipping costs unless the return is due to a defect or incorrect item sent by us.
3. Refunds
Once we receive and inspect the returned item:
- If approved, a refund will be processed within 5-7 business days to the original payment method.
- If the item does not meet our return conditions, we may reject the return or issue only a partial refund.
- Shipping fees are non-refundable unless the return is due to our error.
4. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, contact us within 48 hours of delivery.
5. Order Cancellations
- Orders can be canceled before shipment for a full refund.
- Once an order is shipped, it cannot be canceled. You may still request a return after receiving it.
6. Contact Us
For any questions regarding returns and refunds, reach out to us at:Email: sales@xiaomistoresuperior.com Phone: +254 740 571 146