Everything you need to know about the product and billing.
Placing an order on xiaomistoresuperior.co.ke is quick and easy. Follow these simple steps:
Step 1: Visit xiaomistoresuperior.co.ke.
Step 2: Browse through our product categories and select the item you wish to purchase.
Step 3: Click the “Add to Cart” button to include your desired product in your shopping cart.
Step 4: Once you’ve added all your items, proceed to the “Checkout” page.
Step 5: Fill in your delivery information, select your payment method, and confirm your order.
After placing your order, you will receive a confirmation email or SMS with your order details.
Yes, we offer Cash on Delivery (COD) services for customers located within Nairobi.
For areas outside Nairobi, advance payment via mobile money or card is required.
Ensure that your delivery address is accurate to avoid delays.
acking your order is simple and convenient:
Once your order has been dispatched, you will receive a tracking link via SMS or email.
Click on the provided link to view the current status and estimated delivery time of your package.
For any additional tracking assistance, feel free to contact our support team.
All Xiaomi smartphones come with an official 24+1 months warranty:
This warranty covers manufacturer defects and hardware malfunctions under normal usage.
Accessories and non-smartphone devices may have different warranty periods.
For warranty claims, contact our customer support team with your proof of purchase.
Once your order is confirmed, it cannot be modified. However, you can cancel it before dispatch:
To cancel an order, contact our customer service team immediately.
Once the order has been dispatched, cancellations will not be accepted.
If you need to purchase a different item, please place a new order.
You can cancel your account at any time during your paid subscription.
Trial users don’t need to do anything! You can continue to use your account until the end of the trial. After that, as long as you don’t upgrade, your account will be closed.
If you want to stop your trial early, follow the steps below for paying users.
As a reminder, no credit card information was taken when you signed up for the free trial.
Products can be returned within 7 days of purchase if unused & in original packaging.
Defective devices covered under warranty should be taken to authorized Xiaomi service centers.
Once a return is approved, refunds are processed within 7 business days.
Opened accessories (earbuds, power banks)
Items damaged due to customer misuse
Orders are processed within 24 hours (excluding weekends and holidays).
Delivery within Nairobi: 1-2 business days
Delivery outside Nairobi: 2-4 business days
Standard Delivery: KES 400
Express Delivery (Same-day within Nairobi): KES 500
Customers will receive a tracking link via SMS or email after dispatch.
Use the tracking link to monitor your package’s journey and estimated delivery time.
If an order is delayed beyond the estimated delivery time, please contact us immediately at 0740571146 for assistance.
Depending on the industry, workplace and role, employers pay their employees on a variety of schedules. Having a regular paycheck allows you to have a continuous stream of money coming into your bank account to pay for household and personal expenses. Knowing when you’ll get paid is important so you can create a budget for your regular expenses and save for big purchases.
Payment Options:
- Cash.
- Checks.
- Debit cards.
- Credit cards.
- Mobile payments.
- Electronic bank transfers.
Personal details (Name, Address, Phone, Email)
Payment Information (securely processed by third-party providers)
Browsing & purchase history
To process & deliver orders
To improve user experience
For marketing (with consent)
To process & deliver orders
To improve user experience
For marketing (with consent)
We use encryption & security measures to protect data.
We do not sell personal data. However, we may share information with trusted logistics & payment providers.